The Fundamentals of Customer Service

Learn how to ethically monitor your team using AI technology that increases the quality of your communication with clients & workmanship to turn small jobs into renovations. Sign up to move your team into the future of management today!

About this Course

Be A Student of Your Client

Browse lessons

Praising Effort, Not Things

Choosing Between Negativity & Positivity

The Power of Sharing Positive Feelings

The Power of Thanking Others

Welcome to the Fundamentals of Customer Service

Magic Moment Occasions

The Balance of Service

Providing CAN Do Service

Use Your Active Listening Skills

Service Moments of Truth

Clients, The Reason for Our Work

Softening Your Message

Explaining Pros and Cons

Great Service Defined

Personal Concierge Service

Service On A First Name Basis

Accepting Client Gratitude

Explaining The Reasons Why

Sharing Your Service Vision

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Questions to Confirm What You've Heard

How to Answer Unasked Questions

Find Why Questions are Asked Before Asking Them

Deliver Info In The Form of a Question

I'll Find Out, Not I Don't Know

Doing Research for Your Clients

Turning Problems Into Opportunities

Stop or Continue

The 4 Walls

My Greatest Fear

Three Question Types

Choosing Your Words Carefully

Eliminating Weak Words Pt1

Eliminating Weak Words Pt2

But vs Because

Use Wild Words Carefully

More Wild Words

The Impact of Cheap

The Impact of Expensive

Communicate Systems not Parts or Equipment

Verbal Packaging Problems

Verbal Packaging Solutions

Give Choices Not Ultimatums

Pure Motives in Action

Honesty Over Popularity

Admit Mistakes Before They're Noticed

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What Our Clients Say: Helping Businesses Thrive

The whole point of service MVP and the course that they run is to teach how to deliver the best customer service possible in this industry. If you want to get a jump on your career and, really get moving and increase sales and close rates, I think service MVP is the place to do it.

Levi Stead

McCrea Heating & Plumbing

Service MVP has been a game changer. It has given me the confidence to provide the customer with better options and better service overall. I feel like with Service MVP I can take this right away, go to the next house tomorrow, implement everything that they've shown me, and actually improve on what I've been doing already.

Danny Penn

New Era Plumbing

As an owner, service MVP has not only helped our bottom line, but the employees of our company who have taken their courses. It was really an eye-opening experience. You can take the training on a Friday and then show up to work on Monday and apply these things, and you'll see the difference.

Steve Akian

Akian Plumbing, Heating & Air Conditioning

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