About this Course

Browse lessons

  • locked Praising Effort, Not Things
  • locked Choosing Between Negativity & Positivity
  • locked The Power of Sharing Positive Feelings
  • locked The Power of Thanking Others
  • locked Welcome to the Fundamentals of Customer Service
  • locked Magic Moment Occasions
  • locked The Balance of Service
  • locked Providing CAN Do Service
  • locked Use Your Active Listening Skills
  • locked Service Moments of Truth
  • locked Clients, The Reason for Our Work
  • locked Softening Your Message
  • locked Explaining Pros and Cons
  • locked Great Service Defined
  • locked Personal Concierge Service
  • locked Service On A First Name Basis
  • locked Accepting Client Gratitude
  • locked Explaining The Reasons Why
  • locked Sharing Your Service Vision
  • locked Quiz #1
  • locked Quiz #2
  • locked Quiz #3
  • locked Quiz #4
  • locked Quiz #5
  • locked Quiz #6:
  • locked Quiz #7
  • locked Quiz #8
  • locked Quiz #9
  • locked Quiz #10
  • locked Quiz #11
  • locked Quiz #12
  • locked Quiz #13
  • locked Quiz #14
  • locked Quiz #15
  • locked Quiz #16
  • locked Quiz #17
  • locked Quiz #18
  • locked Quiz #19
  • locked Quiz #20
  • locked Quiz #21
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