Praising Effort, Not Things
Choosing Between Negativity & Positivity
The Power of Sharing Positive Feelings
The Power of Thanking Others
Welcome to the Fundamentals of Customer Service
Magic Moment Occasions
The Balance of Service
Providing CAN Do Service
Use Your Active Listening Skills
Service Moments of Truth
Clients, The Reason for Our Work
Softening Your Message
Explaining Pros and Cons
Great Service Defined
Personal Concierge Service
Service On A First Name Basis
Accepting Client Gratitude
Explaining The Reasons Why
Sharing Your Service Vision
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1. Questions to Confirm What You've Heard
2. How to Answer Unasked Questions
3. Find Why Questions are Asked Before Asking Them
4. Deliver Info In The Form of a Question
5. I'll Find Out, Not I Don't Know
6. Doing Research for Your Clients
7. Turning Problems Into Opportunities
8. Stop or Continue
9. The 4 Walls
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